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Questions about this Casongo Casino information site, corrections to information published here, or business enquiries can be sent to the address below.
We read every message and usually reply within a few working days.
Reporting an Error
If something on this site is out of date or wrong, tell us. Licence details, bonus terms and payment methods all change, and we would rather correct a page than leave it inaccurate.
Include the page address and what you believe is incorrect. If you have a source, that speeds things up considerably.
Account and Payment Problems
We cannot help with individual accounts. We do not operate Casongo, have no access to accounts, balances or transactions, and cannot process withdrawals or release bonuses. For anything involving your account, contact the operator's live chat directly.
That includes verification, deposits, withdrawals, bonuses and account closure. Only the operator can act on those.
Getting Help with Gambling
If gambling has stopped feeling like a choice, confidential support is available free of charge through Gambling Therapy, an international service operating in multiple languages.